GENERAL TERMS AND CONDITIONS OF ST Suspensions
New in the Box, uninstalled Returns accepted within 30 days of purchase, a 25% restocking fee will apply.
Warranty Terms and Conditions
Effective January 1, 2011. Supersedes all previous terms, policies, and agreements
KW automotive North America Inc. warranties its products to the original retail purchaser against defects in workmanship and material for the following terms from the date of purchase:
- Springs, Shocks, Swaybars 2 years
- Bushings, Bump stops and Ball Joints 1 year
- Coilovers – 5 Years
Warranty Conditions & Limitations
This warranty is NOT TRANSFERRABLE, and is limited to the United States and its holdings, Canada and Mexico. This warranty does not apply to:
- Any articles not purchased through authorized KW automotive North America Inc. dealers.
- Any articles that show signs of abuse, collision or improper installation.
- Any parts that are installed in vehicles that are used for race purposes, operated commercially, or used in off road conditions.
- Any parts that have been sold with "No Warranty" designation on the original invoice.
- Any parts that have been modified or altered in any way from its original configuration.
- Any parts that have been:
- Installed improperly.
- Used out of its published operating range or outside KW tested force ranges, i.e.
- Excessively lowered or raised vehicles.
- Used in conjunction with non Non-KW automotive North America Inc. approved Air Bag kits, sway bars, springs, control arms etc…
KW automotive North America Inc.'s obligation is limited to repair or replacement of the defective KW automotive Inc. component only.
Warranty acceptance along with the corresponding replacement or repair of the KW automotive component is at the discretion of KW automotive North America Inc. engineering staff. KW automotive North America Inc. is not responsible for any costs associated with the removal, replacement or shipping of the defective part, and under no circumstances will be liable for any costs or consequential damages that might be incurred.
KW automotive North America Inc. is a progressive company that is continuously improving its product line. KW automotive North America Inc. reserves the right to improve any and all of our products and materials or design without obligation to incorporate these changes in previously manufactured products.
Consumer Claim Procedures
In the interest of 100% Customer Satisfaction, we request that before a warranty claim is submitted, please contact the KW automotive Tech & Customer Service department to accurately diagnose the problem. This will ensure quick handling and resolution of your issue.
To process a valid warranty claim, contact the original place of purchase of your KW automotive North America Inc. part along with the original receipt for a determination of claim. If the product cannot be returned to the original place of purchase, please call KW automotive North America Inc by phone to request a Return Material Authorization number or RMA# and a tech sheet (if applicable).
Send the defective unit shipping prepaid along with the following documents:
- Return Material Authorization number or RMA#
- A copy of your original invoice
- A copy of the completed brand specific tech sheet
- Copy of the Vehicle's Registration certificate
IMPORTANT: Please clearly mark the package with the assigned RMA# for quick handling. KW will refuse unmarked shipments, or any shipments that are not prepaid. Once received, KW automotive North America Inc will verify warranty coverage and will repair or replace the unit at our discretion, and shipped back to you UPS Collect.
Non-Warranty Eligible Goods - End User
If a part is returned for warranty and is found to be not eligible for warranty, the customer will be given the following options:
- A quote to repair or replace the goods will be presented. If accepted the goods will be sent back on the customer by their preferred method of shipping, or UPS Collect.
- The goods will be disposed of at the customers expense (if any)
Information Collection and Use
KW automotive North America, Inc. is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone number, e-mail address, and payment information such as your credit card number. We also require you to submit a password of your choice for your future access to your account information. To safeguard that your password remain confidential, DO NOT share this information with anyone
During registration, you will be required to provide your contact information, which includes your name and email address. This information is used to provide you with KW automotive North America, Inc. services such as automated order status updates via e-mail.
Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number and expiration date. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by a security system. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
Our web site cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, KW automotive North America, Inc. will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site.
We may employ third party companies to perform functions on our behalf. These functions may include package delivery, postal and email delivery, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our web site.
KW automotive North America, Inc. takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.
Whenever sensitive information is transmitted to or from our web server, that information is protected by TLS 1.0 with 256-bit encryption.
Access to all of our users' information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
Clovis, October 27, 2016